Shipping policy

Shipping Policy

Last Updated: October 2025

1. Overview

At The Racket Shack, we know how important it is to get your badminton gear quickly — whether it’s a new racket, shoes, or accessories.
That’s why we offer Next Day Delivery on all products, at any price, with no hidden fees.

We aim to make every delivery fast, reliable, and hassle-free.

2. Delivery Areas

We currently deliver to:

  • Mainland UK (England, Scotland, Wales)

  • Northern Ireland

  • Channel Islands and Isle of Man (delivery may take an additional 1–2 working days)

For international enquiries, please contact us at [Insert contact email]. We may be able to arrange delivery on a case-by-case basis.

3. Processing & Dispatch Times

  • All orders placed before 2:00pm (Monday–Friday) are dispatched the same day.

  • Orders placed after 2:00pm, or on weekends/bank holidays, will be dispatched the next working day.

  • You’ll receive a dispatch confirmation and tracking number as soon as your order leaves our store.

4. Delivery Speed

Service Delivery Time Cost
Next Day Delivery 1 working day FREE on all orders

We partner with reliable courier services to ensure your parcel arrives safely and on time.
(Please note that delivery times may vary slightly due to courier delays or external factors such as severe weather or strike action.)

5. Tracking Your Order

Once dispatched, you’ll receive an email or SMS containing your tracking link so you can monitor your delivery in real-time.
If you have any questions or issues, our customer support team is always available to help.

6. Delivery Requirements

  • Someone must be available to receive and sign for the delivery at the provided address.

  • If no one is available, the courier may leave a delivery card or attempt re-delivery the next day.

  • Please make sure your delivery address and contact details are correct at checkout.

7. In-Store Collection (Optional)

Prefer to collect in person?
You can click & collect your order from our shop, located within our badminton performance and development centre.
You’ll receive a confirmation email as soon as your order is ready for collection.

8. Damaged or Missing Items

If your order arrives damaged or appears to be missing items:

  • Notify us within 48 hours of receiving your parcel at [Insert contact email].

  • Include your order number, a brief description, and photos (if applicable).

  • We’ll investigate and arrange a replacement or refund immediately.

9. International Orders

While we primarily ship within the UK, we can sometimes arrange international delivery.
Please contact us before placing your order to confirm availability and shipping costs.

10. Contact Us

For all shipping-related enquiries, please get in touch:

📩 Email: [Insert email address]
📍 Address: [Insert business address]
🌐 Website: [Insert URL]

We’re here to make sure you get your badminton gear quickly, safely, and with confidence.