Refund policy

1. Overview

At The Racket Shack, we want every customer to feel completely confident when shopping with us.
If your purchase isn’t quite right — whether it’s the wrong size, not what you expected, or simply a change of mind — we’ll make returning it straightforward and stress-free.

2. Our Promise

We stand by the quality of our products and service.
That’s why we offer a 30-day return period from the date you receive your order.

You can return most new and unused items for a full refund or exchange, provided they meet the conditions below.

3. Conditions for Returns

To qualify for a return:

  • The item must be unused, in its original packaging, and in resellable condition.

  • All tags, labels, and packaging must be intact.

  • You must include your order number or proof of purchase.

Unfortunately, we cannot accept returns for:

  • Items that show signs of use (e.g., rackets that have been strung, shoes worn on court).

  • Sale or clearance items (unless faulty).

  • Personalised or custom-strung rackets.

4. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect product:

  1. Please email us within 7 days of delivery at [Insert contact email].

  2. Include your order number, a brief description of the issue, and clear photos of the product.

  3. We’ll review your claim and, if approved, offer a replacement, exchange, or full refund.

If the fault develops after use (within a reasonable time), we’ll assess it under the manufacturer’s warranty and advise on next steps.

5. How to Return an Item

  1. Contact us via email at [Insert contact email] to start your return.

  2. We’ll provide you with a return address and reference number.

  3. Package your item securely, including your order details.

  4. Send the parcel using a tracked postal service.

We recommend using Royal Mail or a reputable courier with proof of postage.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

6. Refunds

Once we receive and inspect your returned item:

  • Refunds are processed within 3–5 working days to your original payment method.

  • You’ll receive a confirmation email once your refund has been issued.

  • Please allow additional time for your bank or card provider to clear the funds.

7. Exchanges

If you’d like to swap your product for a different size, model, or colour:

  • Simply let us know when you request your return.

  • We’ll process the exchange as soon as your original item arrives back with us.

  • If the replacement item is out of stock, we’ll issue a full refund instead.

8. In-Store Returns

You can also return items in person at our shop, located within our badminton performance and development centre.
Please bring your proof of purchase and the product in its original condition.

9. Contact Us

We’re here to help if you have any questions about your return or refund.

📩 Email: [Insert contact email]
📍 Address: [Insert business address]
🌐 Website: [Insert site URL]

We’re committed to ensuring every customer leaves happy — whether it’s with the perfect racket or the peace of mind of a simple, fair return.